Q:What is your privacy policy?
A: Any information gathered is strictly for JBArtistic purposes only, personal information is not sold. The data gathered is to complete your order and let you know about JBArtistic events and promotions. Here are all the details of the privacy policy.

Q:What are your terms and conditions?
A:The terms and conditions and user agreement are standard, please read the entire document.

Q: What is your return policy?
A: We want you to be happy with your purchase, any new or unused item can be returned for the full purchase price within 30 days. Damaged or incorrect orders sent back within 15 days will be given a full refund.

Q: How are shipping prices calculated?
A: Flat rate shipping is used for all items. Below is the breakdown for this method. Shipping is via US Postal Service.

$3.95 USD	$0.01 USD – $9.99 USD
$7.95 USD	$10.00 USD – $19.99 USD
$13.95 USD	$20.00 USD – $49.99 USD
$17.95 USD	$50.00 USD – $99.99 USD
$28.95 USD	$100.00 USD – and up

Q: What type of payment do you accept?
A: We use PayPal for transactions, PayPal accepts all major credit cards and direct payment from your backing accounts. This is determined by how you have your account set up. A PayPal account is free.

Q: How long will it take for my order to be processed?
A: Most orders are received, processed and shipped within 48 hours. Custom orders vary depending on the amount of time needed to create the piece.

Q: Is ordering secure?
A: Yes, the actual order process takes place at PayPal.com with their secure servers. For more information regarding PayPal's policies review their site at www.paypal.com.

More questions? Contact us and we will gladly answer them!